Frequently Asked Questions
Q: What is the maximum number of cameras per I-Site device?
A: Currently we are limiting each individual isite device to 2 cameras. There are several reasons for this which we would be happy to talk over with you. If you have the need for additional cameras please contact us and we can work through your specific site needs.
Q: How much storage do the devices have and how much data can I expect to have access to at any time?
A: The devices themselves have 128GB of internal storage data available. The number of days that a device will keep in this storage varies greatly by the number of motion events as well as camera type, and several other factors. Our customers report that they are typically getting between 4-10 days of on device storage
Q: What is saved in the cloud storage and how long do I have access to it?
A: All images for compiling time-lapse footage for your project is stored for the life of your project. Any video or additional images are available for 30 days from the time they were recorded via the cloud service and after that time will be rolled over to accommodate new images and video. Longer-term storage is available for an additional monthly fee.
Q: Does Dividia provide 24-hour monitoring for I-Site systems?
A: We do not actively look in on your video project around the clock and cannot notify you directly of any events including potential theft, etc. However, we do have automated notifications that alert us when the system is down so we can reach out, diagnose the issue, and get you back up and running should this need arise. In the future we will be adding text/email alerts for activity criteria that you will be able to customize. This development is currently in progress and this answer will be updated upon release of that feature.
Frequently Asked Questions
Q: What is an analog video security system?
Q: What is an IP video security system?
Q: Why Choose an IP System?
A: One of the biggest factors in a quality IP video system is the switch to high-resolution images and video. Analog cameras provide a maximum resolution of about 580 TVL, which equates to roughly 0.4 mega pixels. Dividia cameras are currently available at resolutions of up to 2 megapixels. This higher resolution gives users the ability to zoom in on video during playback, and still have clear video instead of a blurred or pixelated video.